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Pricing and Payment

Payment Methods

All orders will be paid for with your credit card.

Offers and Promotions

To redeem a promo code, please enter it during checkout and the discount will be applied to your purchase. Please note: Specific limitations may apply.

Printing Your Receipt

For a printout of your receipt, click on My Account. Click on the Order History link to view your past orders. Select the relevant order for which you would like a receipt and print this page.

Shipping and Delivery

What are normal production and delivery times?

To view your estimated delivery date, please check the product description page.

For production and delivery lead times on drop-ship or custom orders, contact 800.491.3003.

How do I track my order?

Once your order has shipped, you will be emailed a final receipt with a tracking number if one has been provided by the carrier. You will also be able to see the tracking number (if provided) under Order History.

How can I get my order faster?

We will do everything possible to meet your deadline. Please note: Expedited shipping may require an additional cost.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

What if I need to change my shipping method after purchase?

Once the order is placed, call Customer Service at 800.491.3003.

What do I do if my order has not arrived?

Call Customer Service at 800.491.3003.

Can I have my order shipped to multiple addresses?

To specify multiple shipping addresses, call us at 800.491.3003 or e–mail us at promosps@staples.com when placing your order.

Can I ship to an APO address?

All shipments to APO, FPO or DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

Can I ship to an international address?
  • This site supports orders being shipped to addresses in the United States.
  • Apparel items marked as imported are not available for shipment into Canada and most European countries.
  • For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: promosps@staples.com or call our international customer assistance number:  800.491.3003.
International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at the time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization number. Email Customer Service at promosps@staples.com for a return number.

Orders and Returns

Am I limited to the products shown online, or can I customize my order?

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. If you don't find what you're searching for, please call us at 800.491.3003 or email us at promosps@staples.com to begin the custom order process.

Where can I find product sizing guides?

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact Customer Service at promosps@staples.com, and a representative will be happy to help you.

How do I check the status of my order?

After your order has been processed for delivery, youll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your My Account portal in Order History.

What if I need to change my order?

Once the order is placed, call Customer Service at 800.491.3003.

How can I access my past orders or invoices?

You can access past orders and invoices by clicking on My Account. Click on the Order History link to view your past orders.

How can I check item availability?

If an item is out of stock, the product page will list zero as the current in-stock quantity along with the restock date.

What is your return policy?

Our friendly Customer Service team is available at 800.491.3003 between the hours of 7 a.m. and 5 p.m. CST.
Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.
Due to shipping restrictions, we cannot accept returns on items with alcohol content such as hand sanitizers or on wireless items with lithium batteries such as portable chargers, speakers and earbuds.

How do I return an item?

To return an in-stock item, contact Customer Service at 800.491.3003 to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

What if my item arrives damaged or defective?

Call Customer Service at 800.491.3003. Your dedicated Customer Service Representative will help determine if a return, refund or replacement is needed.

What if my order is missing items or includes incorrect item(s)?

Call Customer Service at 800.491.3003.

When will my refund be received after returning an item?

Call Customer Service at 800.491.3003 for more information.

How can I track my return?

Call Customer Service at 800.491.3003 for more information.

California Proposition 65 and Tariffs

California Proposition 65

Attention California Residents: Californias Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know youre concerned about product safety, and we take all the necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link on the product page for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.